Shipping policy

 

At JNUD Technology, we are committed to providing a fast and convenient delivery experience. This Shipping Policy explains our delivery areas, delivery times, and shipping fees for orders placed through JNUD.com.

1. Delivery Areas

We currently offer delivery services to:

  • Jordan
  • Gulf countries

Delivery availability and shipping fees for Gulf countries may vary depending on the destination and the nature of the order. The applicable delivery cost will be communicated or displayed during checkout where available.

2. Delivery Within Amman

Orders delivered within Amman are eligible for free delivery when the order value is JOD 20 or more.

For orders below JOD 20, applicable delivery charges may apply.

Estimated Delivery Time

Orders within Amman are generally delivered within:

2–8 hours

Delivery times may vary depending on order volume, product availability, traffic, weather conditions, and the delivery location.

3. Delivery Outside Amman

For deliveries to areas outside Amman, a delivery fee of:

JOD 3

applies.

Estimated Delivery Time

Orders outside Amman are generally delivered within:

1–2 business days

Actual delivery times may vary depending on the destination and courier availability.

4. Gulf Countries

We also provide shipping to Gulf countries.

Shipping costs and delivery times for Gulf destinations depend on the destination country, order size, product type, and shipping method.

The applicable shipping cost and estimated delivery time will be communicated to the customer before the order is shipped or displayed during checkout where available.

5. Order Processing

Orders are processed during JNUD's regular business hours.

After placing an order, our team may contact you to confirm your order and delivery information.

Please make sure that your name, phone number, and delivery address are accurate to avoid unnecessary delays.

6. Delivery Attempts

Our delivery partner may contact you using the phone number provided with your order.

Please ensure that someone is available to receive the order at the specified delivery address.

If delivery cannot be completed because the customer is unavailable or the provided information is incorrect, additional delivery arrangements may be required.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information.

JNUD Technology is not responsible for delays resulting from incorrect or incomplete addresses or contact information provided by the customer.

Please contact us as soon as possible if you need to update your delivery details after placing an order.

8. Delays

While we aim to deliver orders within the estimated delivery times stated above, delays may occasionally occur due to circumstances beyond our control, including:

  • Traffic and road conditions
  • Weather conditions
  • Public holidays
  • High order volumes
  • Courier-related issues
  • Other unforeseen circumstances

If your order is significantly delayed, please contact us and our team will assist you in checking its status.

9. Damaged Packages

If your package appears to be damaged when delivered, please notify the delivery team and contact JNUD Technology as soon as possible.

We may request photos or other information to assess the condition of the package.

For damaged, defective, or incorrect products, please refer to our Return & Refund Policy.

10. Contact Us

For questions regarding your order or delivery, please contact us:

JNUD Technology
📍 Al Sweifieh, in front of Galleria Mall Parking Exit
Amman, Jordan
📞 +962 7 9800 8700
📧 info@jnud.com